faq

Clutch Plug isn’t just another brand; it’s a dedication to quality and safety, backed by over 15 years of experience from industry pros—no amateurs or basic players here. We’re not just pushing products; we’re consumers too, so we know the level of quality that’s expected, and we make sure every product that reaches you meets those high standards.

Clutch Plug came to life from a shared vision among industry vets who knew the cannabis market could do better. After seeing too many gaps in quality and frustrating customer experiences, we decided to raise the bar ourselves. We stand for great hemp, honest pricing, and a passionate team that’s behind it all. Our standards are non-negotiable, and we hold ourselves accountable every step of the way. That’s the Clutch Plug way.

At Clutch Plug, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase. By using our website, you agree to the terms of this policy. 1. Information We Collect We may collect various types of information from you, including: Personal Information: Name, email address, shipping address, billing information, phone number, and any other details you provide when creating an account or making a purchase. Non-Personal Information: Browsing behavior, IP address, device information, and cookies that help us improve your user experience. We only collect information necessary to fulfill your orders and enhance your shopping experience. 2. How We Use Your Information Your personal information is used for the following purposes: To process and fulfill orders To manage your account and subscriptions To send you order confirmations, shipping updates, and any important communications To send marketing communications, such as product updates and special offers (you can opt out at any time) To improve our website, customer service, and overall user experience We may use non-personal information for analytical purposes, including website traffic analysis and marketing strategy improvements. 3. Age Verification and Legal Compliance Clutch Plug is committed to ensuring that all purchases of intoxicating hemp products are made in accordance with applicable laws. Our website is age-gated, meaning users must verify they are at least 21 years old, or of legal age in their jurisdiction, to enter and browse. We do not knowingly collect data from individuals under the legal purchasing age. ​ We retain the right to verify your identity and ensure compliance with local laws before fulfilling any orders, especially for intoxicating hemp products. This verification may include the use of third-party age verification tools to prevent unauthorized purchases. ​ 4. Shipping Policy and Restrictions Clutch Plug ships within the United States. However, we do not ship to states where hemp or hemp-derived products are restricted. Any orders placed from restricted states will be canceled, and no product will be shipped. For an updated list of the states we deliver to, and those we do not, please refer to the FAQ section of our website. ​ Each shipment of intoxicating hemp products includes a Legal Card that references federal guidelines for shipping, to ensure both consumer confidence and postal compliance. 5. Return and Refund Policy At Clutch Plug, we want you to be fully satisfied with your purchase. We offer returns and exchanges on gear and merchandise within 30 days of receiving your order. Items must be in their original condition, unused, and with all tags intact to qualify for a return or exchange. ​ Hemp Products: Due to the nature of hemp products, we do not accept returns or exchanges. However, if there’s an issue with the quality of your hemp product, we will review your case and, if appropriate, offer a refund either in the form of store credit or back to your original payment method. Our goal is to ensure your concerns are addressed fairly while keeping the process straightforward. ​ For more details, please refer to our full Return and Refund Policy. 6. Subscriptions By subscribing to any of our monthly subscription plans, you agree to recurring charges on your payment method until you cancel the subscription. Subscription fees are non-refundable, and any cancellations must be made before the next billing cycle to avoid being charged for the upcoming shipment. 7. Loyalty Program Clutch Plug’s loyalty program allows you to accumulate points based on your purchases, which can be redeemed for future discounts. Points are non-transferable and have no cash value. Points may expire if not used within a specified time period, and we reserve the right to modify or discontinue the loyalty program at any time. 8. Marketing Communications and Opt-Out We may send you promotional emails or marketing materials based on your preferences. You can opt out of these communications at any time by following the unsubscribe link in our emails or contacting us directly. We strive to make it easy for you to manage your preferences regarding the communications you receive from us, ensuring a seamless shopping experience while respecting your privacy. 9. Third-Party Vendors We rely on third-party vendors to help operate our business, including processing payments, shipping orders, and managing our website. These vendors may have access to your personal information, but they are required to keep your data confidential and use it solely for the purposes of providing their services. Our key third-party vendors include: Shippo (shipping) Wix and Wix E-commerce (website and e-commerce platform) Google Suite (business productivity) Microsoft Suite (business productivity) Adobe Suite (creative content) USPS (shipping) Stamps.com (shipping) Paybotic Bank (payment processing) Square Payment Processing (payment processing) We ensure that these third parties comply with relevant privacy laws and handle your personal data responsibly. 10. Cookies and Tracking Technologies We use cookies and other tracking technologies to improve your browsing experience, remember your preferences, and understand how you interact with our website. Cookies are small files stored on your device that allow us to enhance website functionality and offer personalized content. ​ You may disable cookies in your browser settings, but doing so may affect certain features of our website. 11. Data Security We take the security of your personal information seriously and use appropriate technical measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes using secure encryption protocols for data transmission and storage. ​ However, no online data transmission is 100% secure, and we cannot guarantee the absolute security of your information. 12. Your Rights You have the right to: Access the personal information we hold about you Request that we correct any inaccurate or incomplete information Request deletion of your personal data, subject to legal retention requirements Opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly 13. Age Restriction Our website is intended for users who are at least 21 years old or of legal age in their jurisdiction to purchase hemp-derived products. We do not knowingly collect personal information from anyone under the legal purchasing age. If we discover that we have inadvertently collected information from someone under the legal age, we will delete it. 14. Changes to This Policy Clutch Plug reserves the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our website constitutes acceptance of the updated policy. 15. Contact Us If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: info@theclutchplug.com

1. Overview Welcome to Clutch Plug! These Terms and Conditions outline the rules and regulations for using our website and services. By accessing this website, you agree to comply with these terms and conditions. Please read them carefully. ​ 2. Legal Age and Intoxicating Hemp Products Our website is age-gated upon first entry. You must confirm that you are at least 21 years old, or the legal age in your jurisdiction to purchase hemp-derived products, to enter and browse our site. It is your responsibility to comply with local laws regarding the purchase, possession, and use of intoxicating hemp products. By purchasing from Clutch Plug, you represent that you are legally allowed to do so in your jurisdiction. ​ We comply with the 2018 U.S. Farm Bill, and our hemp products contain less than 0.3% THC by dry weight. Please note that intoxicating hemp products may be restricted in certain states. You agree to be solely responsible for knowing your local regulations before making a purchase. ​ 3. Shipping Policy and Restrictions Clutch Plug ships within the United States. However, we do not ship to states where hemp or hemp-derived products are restricted. Any orders placed from restricted states will be canceled, and no product will be shipped. For an updated list of the states we deliver to, and those we do not, please refer to the FAQ section of our website. ​ Each shipment of intoxicating hemp products includes a Legal Card that references federal guidelines for shipping, to ensure both consumer confidence and postal compliance. ​ 4. Return and Refund Policy At Clutch Plug, we want you to be fully satisfied with your purchase. We offer returns and exchanges on gear and merchandise within 30 days of receiving your order. Items must be in their original condition, unused, and with all tags intact to qualify for a return or exchange. Please contact us at [Customer Support Email] for assistance with returns or exchanges of gear and merchandise. ​ Hemp Products: Due to the nature of hemp products, we do not accept returns or exchanges. However, if there’s an issue with the quality of your hemp product, we will review your case and, if appropriate, offer a refund either in the form of store credit or back to your original payment method. Our goal is to ensure your concerns are addressed fairly while keeping the process straightforward. ​ For more details, please refer to our full Return and Refund Policy. ​ 5. Subscriptions By subscribing to any of our monthly subscription plans, you agree to recurring charges on your payment method until you cancel the subscription. Subscription fees are non-refundable, and any cancellations must be made before the next billing cycle to avoid being charged for the upcoming shipment. ​ 6. Loyalty Program Clutch Plug’s loyalty program allows you to accumulate points based on your purchases, which can be redeemed for future discounts. Points are non-transferable and have no cash value. Points may expire if not used within a specified time period, and we reserve the right to modify or discontinue the loyalty program at any time. ​ 7. User Accounts To purchase products or access certain features of our site, you may need to create an account. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account. Clutch Plug reserves the right to terminate accounts for violations of these Terms and Conditions. ​ 8. Intellectual Property All content on this website, including text, graphics, logos, and images, is the property of Clutch Plug or its content suppliers and is protected by intellectual property laws. You may not use our materials without written permission. ​ 9. Limitation of Liability Clutch Plug and its affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products. We do not guarantee any specific outcomes from using our products, including hemp-derived products. ​ 10. Governing Law These Terms and Conditions are governed by and construed in accordance with the laws of the United States and the state of [Your State], without regard to its conflict of law provisions. By using this website, you consent to the exclusive jurisdiction of the courts in [Your State] for any disputes. ​ 11. Changes to Terms Clutch Plug reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this website. Continued use of our services constitutes acceptance of the updated Terms. ​ 12. Contact Information For any questions regarding these Terms and Conditions, please contact us at: info@theclutchplug.com

The products sold on this website are not intended to diagnose, treat, cure, or prevent any disease. The Food and Drug Administration (FDA) has not evaluated these statements. Hemp-derived products, including those containing cannabinoids like CBD or THCa, are not approved by the FDA for use as a dietary supplement or food additive. All products sold on Clutch Plug are made in compliance with the 2018 Farm Bill and contain less than 0.3% Delta-9 THC on a dry weight basis as required by federal law. However, it is important to note that individual states may have different regulations governing the use and sale of hemp and hemp-derived products. It is the responsibility of the customer to understand and comply with all local laws and regulations related to the purchase, possession, and consumption of these products. By purchasing and using these products, you acknowledge that you have read and agree to this disclaimer. Clutch Plug is not liable for any legal consequences, reactions, or effects resulting from the improper or unlawful use of any product sold on this website. Consult a healthcare professional before using any hemp-derived product, particularly if you have a pre-existing condition or are taking any medication.

The 2018 Farm Bill was a game changer for the hemp industry. It drew a clear line between hemp and other cannabis varieties by defining hemp as cannabis with less than 0.3% THC on a dry weight basis. This distinction pulled hemp off the Controlled Substances Act, making it legal to grow and sell at the federal level as long as it stays within that low THC limit. Because of this bill, we’re able to bring you our top-quality hemp products that meet all the legal requirements.

How old do you need to be to enjoy Clutch Plug products? While the 2018 Farm Bill made hemp federally legal, the age limits for buying hemp products vary by state. We’ve done the legwork to ensure we’re fully compliant with these laws. When you landed on our site, you went through an age check that’s based on your state’s legal requirements. If you passed that, you’re good to go and can enjoy our products legally. We take care of the legal side so you can enjoy what we offer with confidence.

Our referral program is all about sharing the love with your friends and getting rewarded for it! When you refer a friend to Clutch Plug, both you and your friend score 15% off your next purchase. It’s simple: just share your unique referral link, and once your friend makes their first purchase, the discount will automatically apply to both of your accounts. You’ll be helping them discover premium hemp products while earning some cool rewards for yourself. Got more friends who need a clutch hook-up? There’s no limit to how many people you can refer, so keep spreading the word and stacking those discounts

Let’s keep it simple. If you're new to smoking, we recommend starting with something easier on the lungs, like vapes—they’re usually a smoother entry point for beginners. If you’re completely new to hemp, edibles are often a great starting place. They’re easier to dose and offer a more controlled experience. Whether you’re looking to unwind or boost your mood, we’ve got you covered with clear, science-backed advice. And here’s the deal: the whole sativa/hybrid/indica classification isn’t as straightforward as it seems. It’s actually the terpenes that really influence how a product affects you. On our product pages, we’ve got a visual guide that highlights potential effects based on terpenes—like limonene, which gives that energizing, citrusy vibe (think zesty cleaners). But remember, everyone’s body chemistry is different. What works for one person might not be the same for someone else. So, we provide a general guide to how products might make you feel, without overpromising—because everyone’s experience is unique.

THCa, or tetrahydrocannabinolic acid, is like Delta-9 THC’s laid-back cousin. Here’s the deal: THCa is found in fresh hemp plants and doesn’t have any psychoactive effects in its natural form, so it won’t get you high. It’s only when heat is applied—whether through smoking, vaping, or cooking (a process known as decarboxylation)—that THCa converts into Delta-9 THC, the psychoactive compound responsible for the classic high.

Think of extracts as the espresso of the hemp world. Hemp is processed using solvents to concentrate specific compounds, fine-tuning cannabinoid profiles and textures—ranging from oils to waxes to crystals. Extracts are like the high-octane version of regular flower. They pack more punch in each use, delivering all the benefits in a more potent form. Whether you’re dabbing, vaping, or adding them to your edibles, extracts offer a stronger, more intense experience without the extra bulk. Concerned about solvents? No worries. The extraction process ensures all solvents are safely removed, and each batch is backed by a Certificate of Analysis (COA) to guarantee purity and safety. If you like your hemp potent and to the point, extracts give you a quick, powerful hit.

At Clutch Plug, it's all about high standards and no compromises. Quality and safety aren’t just a part of what we do—they’re the whole focus. Every product you receive has gone through independent third-party testing. COA's for all products are available on our Product COA page.

At Clutch Plug, we're all about bringing you high-quality products with powerful effects. This means you’re getting products that aren’t just effective, but safe too. Terpenes play a big part in how you’ll feel, whether you’re after something uplifting or relaxing. Remember, if it smells good to you, chances are you’ll enjoy that strain—just trust your nose. Simply put, we set the bar high at Clutch Plug. That’s the Clutch Plug way.

We’re not here to give medical advice, but it’s a good idea to check with your healthcare provider if you’re concerned about drug interactions. While we can’t offer medical claims, it’s known that cannabis and hemp can impact how some medications are processed by your body. For example, cannabinoids can interfere with the cytochrome P450 enzyme system in the liver, which could change the effectiveness of meds like blood thinners, antidepressants, and certain anti-seizure drugs. So, before diving into Clutch Plug products, talk to your doctor to make sure everything’s good to go. Stay informed, stay safe, and enjoy responsibly.

Keeping your Clutch Plug stash in prime condition is simple with a few easy steps. Edibles? Store them in a cool, dry spot to keep them fresh and tasty. Flowers do best in air-tight containers, kept in a cool, dry place. This preserves their potency and keeps them from drying out or losing flavor. Extracts need a little extra attention. Store them in air-tight containers and keep them in a cold environment to maintain their potency and texture. And those terpenes? They’re fragile. Heat, oxygen, and light are their worst enemies. Keep everything stored properly, away from these elements, to prevent any loss of quality. Bottom line—treat your Clutch Plug products with care, and you’ll enjoy peak freshness and potency.

Absolutely. We take extra steps to make sure our products are both safe and effective. Every batch goes through third-party testing. Our commitment to quality and safety means you’re getting products that meet the highest standards. So you can enjoy your Clutch Plug products with confidence.

Yep, that’s right. If your job doesn’t allow THC in your system or if you’re under any sort of government scrutiny, our products might not be for you. Our high standards mean that our THCa hemp products do contain THC, which could show up on a drug test. It's always better to play it safe—know your situation and make the choice that’s right for you.

At Clutch Plug, we're all about getting you the best hemp flower products when you need them most. But, like everything in life, there are a few places we can't reach. Here's the breakdown of where we can and can't deliver our premium, clutch-worthy goods. Where We Deliver If you're in any of the following states, you're in luck. We ship straight to your door: Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Illinois Indiana Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Missouri Montana Nebraska Nevada New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming These states have rolled out the welcome mat for Clutch Plug’s top-shelf cannabis hemp flower. Just place your order, and we’ll make sure it lands safely in your hands. Where We Don’t Deliver Unfortunately, we can’t deliver to these states: Hawaii Idaho Iowa Mississippi New Hampshire South Dakota We get it, these states are missing out. But until the rules change, we're not able to ship to these locations. If you’re here, sit tight—we’re always watching the legal landscape to see if we can add you to the delivery list soon. Still Got Questions? If you’re wondering why we can’t deliver to certain states, or if you want to learn more about what we offer, check out our full FAQ section. And remember—wherever you are, we’re always ready to be your plug in the clutch. Stay tapped in with Clutch Plug, and get the best delivered right to your doorstep (where it's legal, of course).

Usually not. Most of the time, you’re all set without needing to sign for your package. But if you’re all about that extra security or just enjoy signing things, you can always request a signature at delivery. Keep it safe, keep it easy.

Absolutely! We’ve got deals that’ll make your wallet happy. Whether you’re into bundles, ordering on the regular, or just stocking up big, we’ve got something lined up for you. Be sure to hit the deals page to catch what’s on offer.

Currently, we offer a single shipping speed to keep things straightforward. However, we’re actively working with our partners to expand your options soon. If you prefer added security, you can opt for a signature upon delivery. Stay tuned for more shipping choices!

Currently, we accept all major credit and debit cards, making it easy and convenient to shop with us. We're also working with our payment partners to offer additional payment options in the near future, so stay tuned! As soon as new methods are available, we’ll be sure to update you.

We don’t do samples, but no worries. If you’re not feeling your purchase, we’ve got a solid return and money-back policy in place. At Clutch Plug, we set the bar high, and we’re sure you’ll love what you get. If not, we’ve got your back.

Absolutely. At Clutch Plug, discretion is key—no need for nosy neighbors or curious mail carriers. Every package is sent out low-key, and we vacuum-seal our products to keep everything fresh and exactly where it belongs.