Shipping & Returns
SHIPPING POLICY
we take pride in ensuring your order is shipped quickly and securely. every item is carefully packaged to arrive in excellent condition, and we use reliable shipping methods to make sure your products reach you on time. shipping costs are calculated at checkout, so you’ll know the total before completing your purchase.
please be aware that we do not accept returns on hemp products. if there’s an issue with your order, we will review it and offer refunds if deemed appropriate, though the product itself cannot be returned. for gear and merchandise, we accept returns in line with our return policy.
if you have any questions about shipping or need assistance with your order, feel free to reach out—we’re happy to help.
Return & Exchange Policy
we want you to be fully satisfied with your purchase, so we offer returns and exchanges on our gear and merchandise. if you’re not happy with your item or need to exchange it, simply reach out to us within 30 days of receiving your order, and we’ll guide you through the process. items must be in their original condition, unused, and with all tags intact to qualify for a return or exchange.
for hemp products, please note that we do not accept returns or exchanges. however, if there’s an issue with your hemp product, we’ll review your case and offer refunds either as store credit or back to your original payment method if appropriate. our goal is to ensure that any concerns are addressed fairly while keeping the process straightforward.
if you have any questions or need assistance, don’t hesitate to contact us. we’re here to help and ensure you have a positive shopping experience with Clutch Plug.