Store Policy
Customer Care
we’re dedicated to ensuring your shopping experience is smooth, transparent, and enjoyable every time. our goal is to provide high-quality hemp products while making sure you feel confident and informed throughout the process. we value our customers and work hard to ensure that any questions or concerns are addressed quickly and professionally.
if you have any inquiries, whether it’s about our products, your order, or anything else, don’t hesitate to reach out. our team is available to assist you via email or through our contact form on the website. we aim to respond to all queries within 24-48 hours, monday through friday. your satisfaction is important to us, and we’ll do everything in our power to resolve any issues that arise.
at Clutch Plug, our commitment goes beyond just selling products. we’re passionate about educating our customers and fostering trust in our brand. our customer care team is well-informed and ready to assist you with any product-related questions. whether you're new to hemp or a seasoned consumer, we’re here to guide you in finding the right products for your needs.
we want you to feel confident when you shop with us. if something doesn’t meet your expectations, please let us know, and we’ll work with you to make it right. your trust is what drives us to be better every day.
Privacy & Safety
your privacy and safety are our top priorities. we are committed to protecting the personal information you share with us and ensuring that your shopping experience is safe and secure. this policy outlines how we collect, use, and protect your information, so you can feel confident while shopping with us.
we use third-party banking and payment processors to verify and complete transactions. rest assured, your payment information is encrypted and handled securely, and we do not store your credit card details. personal information such as your name, address, and order history is collected to process your orders and provide you with the best possible service. this data is stored securely, and we never share it with third parties unless required by law.
after completing a purchase, you’ll receive a confirmation email from us detailing your order. we may also contact you with updates on your order’s status, shipping details, or if there’s any issue with your delivery. at Clutch Plug, we believe in transparency, so we’ll only reach out when necessary and relevant to your purchase or experience.
we also take safety seriously. our website uses secure technology to protect your information from unauthorized access. whether you’re browsing or making a purchase, you can trust that we’re doing everything we can to keep your data safe.
if you have any questions about how your information is used or have concerns regarding your privacy, feel free to contact us at any time. we’re here to help and make sure you have a secure and positive experience with Clutch Plug.
Wholesale Inquiries
we’re always open to partnering with retailers who share our passion for high-quality hemp products. if you're interested in carrying our products, we’d love to discuss how we can work together. we understand that every business is unique, so we tailor our wholesale options to suit your specific needs.
to start the conversation, reach out to us through our contact form or email. from there, we’ll discuss how our products can fit into your offerings and go over the basics of setting up a wholesale account. we believe in flexible partnerships, so we’ll work with you to establish terms that are mutually beneficial.
our goal is to build strong, long-term relationships with retailers, and we’re here to support you every step of the way. whether you’re a small shop or a large distributor, we’ll provide you with the tools and information you need to make our products a success in your store.
Payment Methods
we aim to make your shopping experience as seamless as possible. we currently accept all major credit and debit cards for your convenience. as we continue to improve our service, some customers may notice additional payment options as we beta test new features.
we’re always exploring ways to make payments easier and more flexible for you. stay tuned for updates, and feel free to reach out if you have any questions about payment options.