Terms, conditions, & privacy policy

At Clutch Plug, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase.

 

By using our website, you agree to the terms of this policy.

 

1. Information We Collect

We may collect various types of information from you, including:

• Personal Information: Name, email address, shipping address, billing information, phone number, and any other details you provide when creating an account or making a purchase.

• Non-Personal Information: Browsing behavior, IP address, device information, and cookies that help us improve your user experience.

 

We only collect information necessary to fulfill your orders and enhance your shopping experience.

 

2. How We Use Your Information

Your personal information is used for the following purposes:

• To process and fulfill orders

• To manage your account and subscriptions

• To send you order confirmations, shipping updates, and any important communications

• To send marketing communications, such as product updates and special offers (you can opt out at any time)

• To improve our website, customer service, and overall user experience

 

We may use non-personal information for analytical purposes, including website traffic analysis and marketing strategy improvements.

 

3. Age Verification and Legal Compliance

Clutch Plug is committed to ensuring that all purchases of intoxicating hemp products are made in accordance with applicable laws. Our website is age-gated, meaning users must verify they are at least 21 years old, or of legal age in their jurisdiction, to enter and browse. We do not knowingly collect data from individuals under the legal purchasing age.

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We retain the right to verify your identity and ensure compliance with local laws before fulfilling any orders, especially for intoxicating hemp products. This verification may include the use of third-party age verification tools to prevent unauthorized purchases.

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4. Shipping Policy and Restrictions

Clutch Plug ships within the United States. However, we do not ship to states where hemp or hemp-derived products are restricted. Any orders placed from restricted states will be canceled, and no product will be shipped. For an updated list of the states we deliver to, and those we do not, please refer to the FAQ section of our website.

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Each shipment of intoxicating hemp products includes a Legal Card that references federal guidelines for shipping, to ensure both consumer confidence and postal compliance.

 

5. Return and Refund Policy

At Clutch Plug, we want you to be fully satisfied with your purchase. We offer returns and exchanges on gear and merchandise within 30 days of receiving your order. Items must be in their original condition, unused, and with all tags intact to qualify for a return or exchange. 

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Hemp Products: Due to the nature of hemp products, we do not accept returns or exchanges. However, if there’s an issue with the quality of your hemp product, we will review your case and, if appropriate, offer a refund either in the form of store credit or back to your original payment method. Our goal is to ensure your concerns are addressed fairly while keeping the process straightforward.

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For more details, please refer to our full Return and Refund Policy.

 

6. Subscriptions

By subscribing to any of our monthly subscription plans, you agree to recurring charges on your payment method until you cancel the subscription. Subscription fees are non-refundable, and any cancellations must be made before the next billing cycle to avoid being charged for the upcoming shipment.

 

7. Loyalty Program

Clutch Plug’s loyalty program allows you to accumulate points based on your purchases, which can be redeemed for future discounts. Points are non-transferable and have no cash value. Points may expire if not used within a specified time period, and we reserve the right to modify or discontinue the loyalty program at any time.

 

8. Marketing Communications and Opt-Out

We may send you promotional emails or marketing materials based on your preferences. You can opt out of these communications at any time by following the unsubscribe link in our emails or contacting us directly. We strive to make it easy for you to manage your preferences regarding the communications you receive from us, ensuring a seamless shopping experience while respecting your privacy.

 

9. Third-Party Vendors

We rely on third-party vendors to help operate our business, including processing payments, shipping orders, and managing our website. These vendors may have access to your personal information, but they are required to keep your data confidential and use it solely for the purposes of providing their services. Our key third-party vendors include:

• Shippo (shipping)

• Wix and Wix E-commerce (website and e-commerce platform)

• Google Suite (business productivity)

• Microsoft Suite (business productivity)

• Adobe Suite (creative content)

• USPS (shipping)

• Stamps.com (shipping)

• Paybotic Bank (payment processing)

• Square Payment Processing (payment processing)

 

We ensure that these third parties comply with relevant privacy laws and handle your personal data responsibly.

 

10. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your browsing experience, remember your preferences, and understand how you interact with our website. Cookies are small files stored on your device that allow us to enhance website functionality and offer personalized content.

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You may disable cookies in your browser settings, but doing so may affect certain features of our website.

 

11. Data Security

We take the security of your personal information seriously and use appropriate technical measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes using secure encryption protocols for data transmission and storage.

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However, no online data transmission is 100% secure, and we cannot guarantee the absolute security of your information.

 

12. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request that we correct any inaccurate or incomplete information

• Request deletion of your personal data, subject to legal retention requirements

• Opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly

 

13. Age Restriction

Our website is intended for users who are at least 21 years old or of legal age in their jurisdiction to purchase hemp-derived products. We do not knowingly collect personal information from anyone under the legal purchasing age. If we discover that we have inadvertently collected information from someone under the legal age, we will delete it.

 

14. Changes to This Policy

Clutch Plug reserves the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our website constitutes acceptance of the updated policy.

 

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

info@theclutchplug.com

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